Case Study: How To Create Community with Values-based Employee Training

At Hamanasi Resort in Belize, the guest service experience begins with staff training experience--after all, a happy employer produces a happy customer. This is why the managerial team of the resort came up with a series of core values in the hiring process of new staff members which in turn creates a quality team, that contributes to the resort’s overall service quality, and delivers a meaningful guest offering.

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